Return Policy

At AutoTops, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward return process to ensure your experience is hassle-free.

You can return most items within 30 days of receiving your order for a full refund or exchange, provided the items are unused, in their original condition, and in the original packaging. Please note that certain items, such as custom-made or personalized products, are not eligible for return unless they are damaged or defective upon arrival.

To initiate a return, please contact our customer support team at support@autotops.shop with your order number and the item(s) you wish to return. We will provide you with a return authorization and detailed instructions on how to proceed with your return. All returned items should be securely packaged to prevent any damage during transit.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, especially for high-value items, to ensure the return reaches us safely.

Once we receive and inspect your returned items, we will process your refund to the original payment method. Please note that it may take a few days for the refund to appear on your account, depending on your bank or payment provider. If you requested an exchange, we will ship the replacement item once your return is processed.

If you have any questions or need assistance with your return, don’t hesitate to contact us at support@autotops.shop. We're here to help and ensure that your experience with AutoTops is a positive one.